AT&T's U-verse users are extremely unhappy as the massive outage continue in several southern states. AT&T addressed the issue Tuesday via Twitter after several users reported the loss of their services.
The massive outage resulted in many U-verse users lose their services starting Tuesday. The company responded to the issue on the same day via Twitter but did not confirm the reason for the fault. "We know we have a U-verse issue affecting less than 1 percent of our U-verse subscribers, but that is too many," the company posted on its Facebook page Wednesday. We are working hard to fix this and making progress -- the issue is related to servers. We still are working to determine when service will be completely restored. We sincerely apologize for this."
The company reported a massive outage which was identified to be due to a fault software update and continued to fix but no estimate time frame was given. "The issue impacting some U-verse subscribers has been tracked back to a software upgrade," the company later posted on its Facebook page Wednesday afternoon. "We continue to work to determine when service will be completely restored. Our continued apologies for the inconvenience."
The outage still continues as few users had intermittent service whereas many of them had no sign of any service. Several users posted their misery via Facebook and Twitter.
A recent update by U-verse via Twitter addressed the users that the company still continues towards fixing the problem. U-verse continued to respond to its unhappy users on these forums assuring them with the restoration of the services at the earliest.
"...not very happy about these problems and makes me think long and hard about giving up "bundling"...It's not cool to lose phone, internet and television for such long periods of time," a Facebook user commented on the update by U-verse for informing continued loss of service and extended apologies.
Currently many customers reported the restoration of their services, however the outage continues to affect many others.
