Alaska Airlines Chief Executive Officer Bradley Tilden lost his luggage during a flight to Washington D.C. last week for an airline summit. He said on stage how the airline lost his bag during the flight and was only returned to him after a day.
"The media is here and I'm hoping that you don't write this down and print it," Tilden said, according to the Los Angeles Times.
Alaska Airlines confidently abides by its strict luggage system. It was recognized as one of the airline carriers that assures its passengers of only a 20-minute difference upon arrival and baggage delivery, Los Angeles Times added.
Losing bags is not new for airlines since air transport began, but the numbers of lost luggage dropped significantly during this decade. In 2013, the rate of mishandled bags dropped 21.2 percent per one thousand passengers compared to the number in 2012. The numbers on mishandling dropped despite the rising numbers from 5.1 percent to 3.13 billion passengers only between 2012 and 2013. This means 6.96 bags are only lost from 8.83 bags per a thousand passengers in 2012, based on the Baggage Report by Société Internationale de Télécommunications Aéronautiques (SITA).
Despite very rare setbacks, not only does it abide by the 20-minute claim time, the airline offers a $25 gift card or an additional 2,500 flier miles with Alaska Airlines, if the conditions are not met, Time reported.
