Facebook is looking at how they can help families remember loved ones after a father requested the network to help him watch a "Look Back" video based on his dead son's Facebook page, BBC News reported.
Facebook recently launched a Look Back feature that creates a video generated by popular moments on a person's profile.
Asking to see a Look Back video of his 22-year-old son Jesse, John Berlin posted a video on YouTube.
As he did not have access to his son's profile, Berlin, from Missouri, was unable to create the video himself.
According to BBC News, after the plea gained support, Facebook told Berlin that a video would be made.
Facebook said it would create one on his behalf using content Jesse had posted publicly. "It worked I was just contacted by FB by phone and they're going to make a video just for us," John Berlin wrote in a status update.
"They also said they're going to look at how they can better help families who have lost loved ones."
Following the incident, Facebook said it is working on implementing further ways to deal with death on the network.
"This experience reinforced to us that there's more Facebook can do to help people celebrate and commemorate the lives of people they have lost," a spokeswoman told the BBC via email. "We'll have more to share in the coming weeks and months."
Berlin had posted a video on YouTube "calling out to Mark Zuckerberg and Facebook".
"You've been putting out these one-minute movies that everyone has been sharing," he said. "I think they're great."
He went on to explain his son's death, and how he could not access his profile, according to BBC News.
"All we want to do is see his movie. I know it's a shot in the dark but I don't care."
The movement gained a lot of support after the clip was posted to link-sharing website Reddit. Berlin posted his son's obituary to fight concerns that the clip may have been a hoax.
Local radio station Pix11 stepped in to put Berlin in contact with Facebook, BBC News reported.
Facebook already offers a "memorializing" process for profiles of deceased users. The service was introduced in 2009 after one of the social network's engineers lost a loved one and felt the existing measures were not sufficient.
"Under the current set-up, family members can use the site's help centre to send links from newspapers or other sources confirming the news that someone has died," BBC News reported.
Facebook told the BBC that such processes were in place to ensure someone did not maliciously try to shut an account - and that there was an appeal process in place for the rare occasions when mistakes were made.
Memorializing means a user who has died will no longer appear alongside advertising, or in contextual messages - and friends will not be reminded of a person's birthday, BBC News reported.
However, due to privacy concerns, Facebook does not hand over full access to a person's account.
In the past, Facebook has come under criticism for displaying prompts to talk to people who were no longer alive, BBC News reported.
