Leading IT management company SolarWinds recently revealed in a survey that 68 percent of office employees expect their IT departments to resolve application issues in sixty minutes or less, yet only one-third of these end users reported IT regularly meeting this demand.
"The application is the heart of business and its performance is the lifeblood of success," said Suaad Sait, executive vice president of SolarWinds products and markets of SolarWinds. "The resulting importance of application performance and availability requires IT to expand beyond infrastructure-centric management to add app-centric management."
Despite the rising number of apps employed in every aspect of the business, some of the applications and tools used in their management remained outdated.
The study was conducted to determine how apps affect the availability and performance of an average Australian employee. Researchers also wanted to find out the employees' experience with their IT department regarding problems with apps.
Survey results noted that 85 percent of the respondents have spoken to the IT department of their companies regarding a problem with the application. About 25 percent said they had talked to their IT person at least six times a year.
"The findings show that quality of the end user application experience is critical for success. End users expect applications to work and work well," Sait said.
Employees presumed ITs can now design apps and maintain them as well. Hence, app subsistence is highly expected, whether it is on-site or online.
The survey also showed that other apps, including SharePoint, NetSuite and Microsoft, are identified as vital functions and the focus of every business.
