A widow, desperate to get her dead husband's T-Mobile contract canceled, went so far as to bring his ashes into a company store to prove he was dead, the Consumerist reported on Sunday.
Maria Raybould, 56, was continuously ordered to pay a cancellation fee after her 57-year-old husband, Dave, died after his battle with cancer.
T-Mobile still refused to end the contract and wave the fees, despite being shown his death certificate, funeral bills and his urn of ashes.
She kept receiving orders to pay from the mobile giant and had a panic attack when she was confronting staff about the situation.
"I've been up to the shop with the death certificate, with a letter from the crematorium, the funeral bills - even his ashes", she told the Telegraph. "I lost it in the shop. I gave them 20 minutes to sort it out. I went outside and had a panic attack."
She said after she returned, the woman at the counter said they'd cancel the contract. But Raybould continued to get notices after that.
At first, the woman called T-Mobile to notify them of her husband's passing to try to get the contract canceled, but they told her they needed to see the death certificate before they could move forward.
She obliged, and went to a store on three different occasions to convince employees that he had died. The company continued to send her letters demanding her to pay hundreds of dollars in cell phone bills.
"It's gone downhill since then. I've had texts since then asking if David wanted to pay an extra £2.50 for broadband and letters saying that bailiffs would be coming," she said.
Raybould has said, completely serious, that it was easier to bury David than it has been to sever his ties with the cell phone company. T-Mobile has since apologized for the trouble, blaming the letters on a delayed payment processor.
