An Uber driver lashed out at a cancer patient after she cancelled her ride, saying she deserves to be sick and needs to see a head doctor in yet another scandal to hit the ridesharing company.
Alexandra Craigle was leaving a New York City cancer treatment center on Nov. 10 when she decided to cancel her Uber ride a minute after making the appointment and take a taxi instead, she told the New York Daily News.
Moments later, the Uber driver bombarded the 25-year-old's pone with calls and text messages expressing outrage at the cancellation, Craigle said.
"You are not human," reads one message sent to Craigle's phone. She sent a response explaining she had just left a radiology appointment at Memorial Sloan Kettering Cancer Center in Manhattan.
"Thanks though for the great customer service," she texted back, telling the driver she had to return to get her scarf to cover her head instead of saying she was in a taxi.
"Yeah right I think you deserve what happened to you with such a character," the driver allegedly sent. "You hang up the phone and cancel the trip...go see a head doctor too."
Craigle, who was diagnosed with lymphoma in 2012, explained to the Daily News why she decided to cancel the Uber ride, which she did within the five-minute grace period.
"It was freezing cold, I was and still am suffering from shingles, am on liquid morphine, and didn't feel like waiting for the Uber driver to drive two avenues to me," she said.
The Uber driver, who apparently was using a Los Angeles phone number, has since been fired. A representative from the ride-service company said Uber has a "zero tolerance policy for abusive or threatening language," the Daily News reported.
The company also promised Craigle a free ride of up to $30 in value, but she said she won't be using their services anymore.
This is not the first time an Uber driver has been accused of harassing customers. In September, Florida cops arrested an Uber driver after he allegedly groped a female passenger's breasts and later said she was "asking" for it.
Last Friday, Uber's Senior Vice President, Emil Michael, was in hot water after saying the company should hire people to investigate journalists who cover the company. He later apologized for the remarks.
