UPS has sacked one of its drivers after receiving a surveillance video that shows the delivery man throwing a parcel over a gate and urinating against a house in Texas.
Houston homeowner Ben Lucas received an apology from the American global package delivery company for the Jan. 8 incident, the Associated Press reported.
"UPS was dismayed by actions that violated decency and delivery care. The local management team did take action to terminate the individual who was a seasonal delivery helper," the company said in a statement.
"UPS sincerely apologizes to our customer. No behavior like this is acceptable," it added.
After receiving his package earlier this month, Lucas decided to check his surveillance video since the parcel had been broken open, with some of the items inside appearing to be damaged, including .22 caliber ammunition, chemicals and a machine used to clean gun parts, he said on Tuesday.
In the video, the delivery man can be seen hurling the box over a fence since the front gate of the house appears to be locked. The formal rule is to simply leave the package on the ground in front of the house, but since the parcel was thrown inside, the packaging must have split open.
Then, the unidentified UPS driver goes on to unzip his pants and urinate on the side of Lucas' property.
"So basically I paid someone to come to my house and pee on it," Lucas told Click2Houston.
After contacting UPS, Lucas posted the home security video to social media, which eventually led to the seasonal employee getting fired.
"His behavior was unacceptable and his actions violated decency and delivery care," the company stated.
However initially, Lucas felt disappointed when a company official offered no real apology, did not show interest in watching the video and seemed more concerned about the package damage than the urination.
"I just wanted them to hear me and maybe give me an email address where I could send them the video," said Lucas. "They simply just didn't want to see it."
But after he posted the video on social media, he was immediately contacted by a UPS divisional manager, who offered a full apology and suggested sending over a "we're sorry" gift, UK MailOnline reported.
"That's what I kind of wanted. I just wanted someone to say, 'Yeah he shouldn't have done that we'll try to make sure that doesn't happen again,"' said Lucas.
