Comcast's reputation has been going downhill for awhile now.
If its latest tactics to convince Congress that merging with Time Warner Cable is a good idea weren't enough to display the company's deceitful nature as of late, recent customer service issues will.
Earlier this week, a couple received a Comcast bill that referred to them as "a--holes." Now, Elliot has posted more documents showing how at least one Comcast customer support representative has insulted customers.
For example, someone named Julie Sabano shared a December bill that had "B---h Julie Sabano" on the top. Carolina Heredia had her username on her online Comcast management account changed to "dummy." And the list goes on.
Elliot has enough of these cases to conclude that there isn't a fluke in the system and that "at least one person, and maybe more than one person, really doesn't like Comcast's customers."
While Comcast's vice president of customer service has denounced such behaviors in the past, the company has a long history of such acts. Name-changing fiascos have occurred as far back as 2005. The company also has one of the lowest customer service scores in America.
Will this sudden wave of unauthorized name changes be enough to convince Comcast to take more explicit action against the employee(s) who perpetrated such events? It's unclear. Comcast has not commented on the event or responded to the press regarding the events.
But one thing is clear; if Comcast wants to improve its public image, it will need to do more to avoid fiascos like this.
