Arby's has apologized after one of its employees allegedly refused service to a local police officer on Tuesday evening, according to USA Today. The drive-thru employee, Kenneth Davenport, reportedly refused to serve the officer and would only process his order under direct request from the store's manager.
The store manager explained the situation to the officer, but when he confessed to feeling uneasy about eating food from the agitated employee, the manager explained that the clerk actually has the right to refuse service.
The officer returned the food and received a full refund. His name is not being released.
Arby's officials were quick to respond to the Pembroke Pines tweet detailing the incident.
CEO Paul Brown and Senior Vice President of Operations Scott Boatwright of Arby's personally spoke to the PPPD police chief, Dan Giustino, apologizing for the incident.
"We take this isolated matter very seriously as we respect and support police officers in our local communities," said Arby's in a statement to Fox News.
Meanwhile, the news has traveled county lines and another police organization is urging a boycott of the brand.
The Dade County Police Benevolent Association is calling for a nationwide boycott, with its leaders stating that the incident was "beyond comprehension" and "deeply troubling," according to the Miami New Times.
The incident report regarding Arby's (11755 Pines) is available on our site. The #PPPD considers the matter closed; https://t.co/GmFmwxTV8s
— Pembroke Pines PD (@PPinesPD) September 2, 2015
#PPPD Chief Giustino has spoken with an Arby's representative; an updated media release can be found on our site: https://t.co/kOS9pkzKM5 — Pembroke Pines PD (@PPinesPD) September 2, 2015
The media release regarding a #PPPD officer being denied service at a local Arby's can be found on our site; https://t.co/YwZX0hLSO3
— Pembroke Pines PD (@PPinesPD) September 2, 2015
