Starbucks has reversed its ban on one of its loyal customers on Sunday, after he was given a letter of notice on Thursday that he had been banned from entering on any of the chain's locations for life, according to the Orlando Sentinel.
Rob Rowen, 62, of St. Petersburg, Fla., began to notice customers parking their cars in his local Starbucks' sole parking spot for the handicapped. He would then ask the customers to move their car, and while some would comply and apologize, others would ignore him and get the manager involved.
Rowen was then approached by a local manager for Starbucks who told him, "I don't want you harassing my customers. I don't want you to come back in this store ever."
Despite the warning, Rowen kept telling off customers who park their cars in spots reserved for disabled people until he was given a letter telling him that he was banned for life.
The expulsion letter cites "causing disruption to business" and "threatening the well-being of a customer or partner (employee)" as reasons for the ban and that the ban was "permanent," according to a copy sent by Rowen to ABC News.
"We understand Mr. Rowen's concerns. We have been speaking with him about this and our leaders continue to try and reach out to him to resolve this matter," Jim Olson, the spokesperson for Starbucks, said via email, according to ABC News.
Olson adds: "Starbucks is also working with the landlord of the property where this store is located to improve the parking situation. It is our goal to provide a warm, friendly and positive experience for all of our customers."
